Inquiries Policy

The Sure Training Platform takes trainee inquiries seriously and sets clear policies and mechanisms for responding to them, as follows:

First: Channels for Responding to Trainee Inquiries:

• Email
• System messages through the Learning Management System (LMS)
• System notifications on the trainee’s account
• WhatsApp (for urgent or emergency inquiries)
• Phone (for urgent or emergency inquiries)

Second: Mechanism for Responding to Trainee Inquiries:

• Urgent inquiries are answered via WhatsApp or direct call through the official Sure Training Platform landline only, not through the trainer’s personal phone.
• Regular inquiries are responded to within one to two working days.
• Each trainer is assigned a virtual office hour.
• Inquiries (except urgent ones) received outside working hours or on holidays will be addressed later during official working hours.