Customer Service – Sure Education
We care about your satisfaction and aim to provide the best support experience for both trainers and trainees.
What is our Customer Service?
Customer Service at Sure Education is the main communication channel between trainees and the platform. Our team ensures quick responses, technical assistance, and continuous follow-up to maximize the benefit of every training program.
Objectives
- Responding to inquiries accurately and professionally.
- Providing fast and practical solutions to technical or administrative issues.
- Improving user satisfaction through effective communication.
- Guiding trainees in using the platform and its services.
Contact Channels
- Email: info@sure-education.com
- Phone / WhatsApp: +9665506645511
- Ticket System: via the Support page.
Working Hours
Sunday to Thursday: from 09:00 AM to 08:00 PM (KSA Time). Requests outside working hours can be submitted via the ticketing system and will be handled the next business day.
Request Handling Process
- Receive the request (email/ticket/WhatsApp).
- Classify the request: urgent / non-urgent.
- Provide an initial response within 24–48 business hours.
- Follow up with the relevant department until resolved.
Important Notes
- Responses are provided only through the official channels listed above.
- Requests sent through unofficial channels will not be processed.
- Please provide complete details and attach screenshots or links to help us resolve your issue faster.
We are always happy to serve you ❤️
