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Technical Support Policy

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Technical Support Policy

At the Sure Training Platform, we are committed to providing continuous technical support, IT assistance, and academic support to all beneficiaries of the e-learning system across all programs, through the available channels published on our website.

Beneficiaries of Technical Support Services:

  • Trainers registered on the platform for the purpose of delivering training courses.
  • All trainees enrolled in training courses on our platform.
  • Supervisors from relevant government entities such as: the Technical and Vocational Training Corporation (TVTC) and the National E-Learning Program.

Rules and Etiquette for Beneficiaries:

  • Clearly explain the problem in detail to the technical or educational support representative through any communication channel.
  • Maintain proper etiquette in communication.
  • Show respect at all times.
  • Avoid offensive language or behavior.
  • Refrain from engaging in political or religious discussions.

Rules and Etiquette for Support Representatives:

  • Respond to beneficiaries’ inquiries professionally within the timeframe specified for each channel.
  • Maintain proper etiquette in communication.
  • Show respect at all times.
  • Avoid offensive language or behavior.
  • Refrain from engaging in political or religious discussions.

Complementary Technical Support Services:

  • Resolve technical issues encountered by users.
  • Train users on the correct use of the e-learning platform.
  • Assist users in creating their accounts.
  • Help trainees obtain their certificates from the Manar platform.

Contact Channels:

We provide technical and educational support services through the service provider via the following channels. The support team will respond to your inquiry:

If the response time is exceeded, please contact the administration through the provided phone number or email, and a prompt reply will be given with necessary measures taken to prevent recurrence of the issue.

A satisfaction survey will also be conducted after each course to evaluate the quality of technical support services.